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Why do I have to provide with additional documents?
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ANSWER:
In order to better serve the Internet community and reduce the harm associated with online fraud and identity theft, IGXE has developed a comprehensive fraud prevention policy.
while your order was checked by our automated fraudprevention system., and something about your order had been flagged by that automated fraud prevention system. This is most commonly caused by somesort of mismatch between the address. In order to authenticate, we will ask that you provide us with a copy of your government issued photo ID or passport., and if you are not willing to offer us so, we suggest that you cancel the order and place another order by Money Booker and we can approve the order without any verication from you.
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| Q： |
Why I haven't recieved 5% of my order?
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ANSWER:
This is only for trade by auction house for the game WOW. We did delivered the full amount. But 5% was removed from your account because of the 5% auction fee. Please don't worry. You just need to put 5% more items on the auction house, and we will buy them out as soon as possible, then this won't cause any lose.
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